Returns / Exchanges / refunds

RETURNS FOR ART PRINTS:  I want you to be Happy with Your Artwork!

The Augmented Reality feature is a great tool for visualizing your choice of artwork on your wall!

If you are still not fully satisfied with your purchase,

you have 7 calendar days from receipt to return the item.

Unfortunately, after 7 days, I am unable to offer refunds or exchanges. To be eligible for a return, your item must be in the same condition that you received it, undamaged, unworn, or used with all tags and must also be in the original packaging. To start a return, I require a receipt or proof of purchase. If your return is accepted, we’ll send you a confirmation for the return, as well as instructions on how and where to send your package.  Items sent back to us without first requesting a return, will not be accepted. A 15% third-party vendor transaction fee, frame cost (if any) and shipping fee will be deducted from the net refund amount.

RETURNS FOR ART ORIGINALS & LIMITED EDITION'S

The Augmented Reality feature is a great tool for visualizing your choice of artwork on your wall! We will provide a no charge replacement, credit or refund for any quality issues or damaged in shipping. We may request to have the presentation/order returned to us and provide you with return instructions. We do not provide a refund based on customer preference. For a refund or replacement, please contact us immediately at info@kellybandalos.com.

RETURNS FOR ALL ITEMS (OTHER THAN WALL ART)

We will provide a no charge replacement, credit or refund for any quality issues or damaged in shipping. We may request to have the presentation / order returned to us and provide you with return instructions. We do not provide a refund based on customer preference. For a refund or replacement, please contact us immediately at info@kellybandalos.com.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 7-10 days for your bank or credit card company to process and post your refund.

I AM NOT ABLE TO OFFER REFUNDS IN THE FOLLOWING CASES:

• All Art Prints not in their original condition, is damaged or missing parts for reasons not due to our error.                                    
• All Art Prints that are returned more than 7 days after delivery.                                                                                                       
• All Sales, Sale Items, Discounts, Custom Items, or Gift Cards: Only regular priced art prints may be refunded if requested within 7 days from delivery.

Cancellations:

Because all our items (except original artwork) is produced by third-party vendors, some orders go into production within the hour. Therefore, if you need to change or cancel an order, it must be done within 24 hours of placing that order and we will try our best to stop that order from production.  Orders cannot be changed or cancelled after 24 hours.

EXCHANGES

The fastest way to ensure you receive what you want, is to return the item you have first. Once the returned item is received and accepted, you can then make a separate purchase for the new item.

DAMAGES AND ISSUES

We will do everything we can to make sure your item arrives safely. However, things can sometimes happen in transit and we will deal with this on a case by case basis.  Please inspect your order upon receipt and contact us immediately if the item is received damaged, defective or the wrong one, so that we can evaluate the issue and replace it immediately for you. These claims must be made within 72 hours of delivery. Please keep all packaging, take clear photos of damage PRIOR to opening and email us immediately at info@kellybandalos.com for further instructions.

Undeliverable Items

Please check your shipping details prior to placing an order. If you need to adjust shipping information after your order has been placed, Email us within 24 hours and we will do our best to notify the shipper with the correction. No changes can be made after that time, If any item is undelivered, refused, or otherwise unable to be accepted at its shipping destination and the order is returned, No additional attempts will be made and reshipping will be at customer's expense.

What payment methods are accepted?

All major credit cards and PayPal. Depending on the item. We may consider cryptocurrency for ORIGINAL WALL ART ONLY. Call us at +1-631-731-3021 before placing any order to discuss further details.